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6 Steps for Responding to Negative Online Comments

Small businesses can't hide from negative online reviews. What can be controlled, however, is how you and your business respond to such comments. Use these steps to guide you in responding to complaints and negative comments. Read more

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3 Steps to Turning an Angry Customer into a Raging Fan

You don't need to be a Zen master to turn a complaint into a win for your company. Here's what you should keep in mind for yourself and teach your employees about handling dissatisfied customers. Read more

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Porch Stair Makeover

Replacing old pressure-treated porch stairs doesn't have to be a complicated project. It can be made even easier by using a prefabricated PVC skirt-and-riser assembly. Here's how. Read more

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