Customer Service

Don’t Use a CRM? Here are 5 Key Reasons You Should
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Don’t Use a CRM? Here are 5 Key Reasons You Should

It’s all about maximizing your data to get more leads. More

These 3 Skills Yield the Highest Customer Satisfaction
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These 3 Skills Yield the Highest Customer Satisfaction

But too many contractors are focused on the wrong ones. More

Say No (But Nicely!)
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Say No (But Nicely!)

Mark Harari at Remodelers Advantage discusses how to reject unqualified leads... More

The Importance of Relationship Marketing
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The Importance of Relationship Marketing

Relationship marketing can be even more beneficial than traditional marketing. More

Is Your Showroom Millennial Ready?
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Is Your Showroom Millennial Ready?

Retailers like Apple have raised the bar on what customers expect. Here’s how to... More

Don't be Like This Poorly Reviewed Contractor
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Don't be Like This Poorly Reviewed Contractor

Lifehacker writer Thorin Klosowski reviewed a contractor on Yelp poorly, and then... More

5 Ways to Turn Your CRM Data into Dollars
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5 Ways to Turn Your CRM Data into Dollars

If you're just gathering customer information, you're missing out. More

How Good is Your Window Warranty?
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How Good is Your Window Warranty?

6 points to answer that question to protect yourself — and your customers More

Work Out Your Toughest Problems With a Skit
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Work Out Your Toughest Problems With a Skit

Remodeling columnist Paul Winans explains how play-acting can help your employees... More

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