Customer Satisfaction

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Be Honest When it Comes to Customer Satisfaction, Not a Yes-Man

Caving to irrational demands can doom your business More

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How to Communicate the Job Price Before You Begin Work

If you're doing service work on a time and materials basis, make sure your client... More

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How One Company Avoids Damaging a Homeowner's Property

Set up regular processes and make sure the right people use them. More

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What's up, Homee?

New app allows homeowners to request handyman services on demand More

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What's the Proper Remodeling Etiquette for a Homeowner?

This handy guide from The Bath Outlet will help ease your customers' concerns More

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GAF Has a New App for Contractors

Contractors will be able to get reviews from both customers and employees and... More

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These 3 Skills Yield the Highest Customer Satisfaction

But too many contractors are focused on the wrong ones. More

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4 Tech Hacks to Replace Your Pricier Systems

Contractors reveal how free or low cost web and mobile apps create the equivalent... More

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Tips for Successful Customer Negotiation

A prospector's path maps to a buyer's needs, wants, willingness to sacrifice, and expectations. More

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