Customer Satisfaction

These 3 Skills Yield the Highest Customer Satisfaction
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These 3 Skills Yield the Highest Customer Satisfaction

But too many contractors are focused on the wrong ones. More

The Importance of Relationship Marketing
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The Importance of Relationship Marketing

Relationship marketing can be even more beneficial than traditional marketing. More

4 Tech Hacks to Replace Your Pricier Systems
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4 Tech Hacks to Replace Your Pricier Systems

Contractors reveal how free or low cost web and mobile apps create the equivalent... More

New Online Home Improvement Database Focuses on Customer Service
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New Online Home Improvement Database Focuses on Customer Service

The latest complimentary offering from web vendor TheBathOutlet aims to better... More

To Get the Right Customers, Get an Attitude
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To Get the Right Customers, Get an Attitude

If you're able to tell clients your company is special and back it up with your... More

Work Out Your Toughest Problems With a Skit
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Work Out Your Toughest Problems With a Skit

Remodeling columnist Paul Winans explains how play-acting can help your employees... More

Make Sure Your Clients Are Heard
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Make Sure Your Clients Are Heard

Remodeling columnist Paul Winans uses a story about being in a plane to tell why... More

Getting Along With Difficult Clients
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Getting Along With Difficult Clients

Ensuring a positive customer experience depends on three things, one expert says:... More

What Can Your Waiter Teach You About Customer Service?
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What Can Your Waiter Teach You About Customer Service?

How you treat your clients is just as important as the work you do More

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