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Burning issue: fighting fire from the ground up

In the wake of Colorado's devastating wildfires, homeowners are asking roofers how... More

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On the Lookout: New Lead Sources Produce New Business

Tried and true ways to generate leads can go stale, which is why it's crucial to constantly develop new ones. More

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Cold On Cold Calling

Salespeople often resist or ignore programs to generate their own leads, whatever the reward. More

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Multi-Step Customer Service Process Builds Referrals

A Q&A with Matt Colligan of Champion Windows, Colorado Springs More

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Train to Retain

Conventional wisdom has long held that salespeople go where the leads are. But as... More

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At a time when many home improvement companies see their sales sliding backward, Renewal by Andersen of Colorado Springs and Denver, our Replacement Contractor of the Year, posted a sales increase of almost 26% last year. How do they do it? More

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Here Today, Here Tomorrow

When Mark Geller finishes explaining his company's lifetime warranty on windows to prospects, he stops and waits. "Because," says the owner of Buy One Window Get One Free in Denver, "it takes a while for it to sink in." The most common reaction is blank incomprehension. Geller says that prospects often have no idea what's covered, by whom, or for how long. More

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Ante Up

Your salesperson gets to the door and no one is home. Or, worse, someone is, and that aggrieved homeowner explains that she told the canvasser she wasn't interested. More

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Another Tough Season

Two recently released predictions for the Atlantic hurricane season forecast "above average" activity, with the number of storms likely to exceed last year's total. Morecbtardcfwwbueawrytyd

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