Fick Bros. Roofing & Exterior Remodeling Co.

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Meeting of Minds

When The Fick Bros. Roofing & Exterior Remodeling Co. in Baltimore held its first Total Quality Management (TQM) meeting in the fall of 1999, sales manager Jeffrey Fick expected sighs and shrugs. He got a few. But Fick bit the bullet and the following month made the meetings mandatory for all company employees. Read more

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