Some jobs seemed jinxed from the moment the contract is signed. No matter what the contractor does, the client isn't happy. The most obvious path to a smooth relationship is producing top quality work, but that may not be enough. Attorney Thomas Baylis suggests learning to read a customer before signing a contract -- if a customer doesn't respond to an initial bid for several months, then demands another meeting months later and seems to be in a rush, it's probably not going to work out well. Customer relations expert Wesley Higbee advises against a "race to the bottom with prices" because that tactic eliminates the ability to provide good customer service. Management firm founder Paul Cardis stresses good communication because it creates a sense of security for the homeowner.
On the Job
Read more >