Excellent communication can keep relations between the contractor and customer on an even keel.
Excellent communication can keep relations between the contractor and customer on an even keel.

Some jobs seemed jinxed from the moment the contract is signed. No matter what the contractor does, the client isn't happy. The most obvious path to a smooth relationship is producing top quality work, but that may not be enough. Attorney Thomas Baylis suggests learning to read a customer before signing a contract -- if a customer doesn't respond to an initial bid for several months, then demands another meeting months later and seems to be in a rush, it's probably not going to work out well. Customer relations expert Wesley Higbee advises against a "race to the bottom with prices" because that tactic eliminates the ability to provide good customer service. Management firm founder Paul Cardis stresses good communication because it creates a sense of security for the homeowner.

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