Sales systems exist for a reason. Design/build firms put them in place because they work for that company, and a salesman who deviates from that system could lose a sale. As Chip Doyle argues over at Remodelers Advantage, small questions can start to derail that sales system, so don't let them distract you:
"I work with many remodelers that claim to use a Design Build process but are frequently chasing their tails with homeowners that have “just one more question.” The salesperson loses sight of the fact that the time to answer those questions about options and selections is not now; it’s after they have made a decision to design them."
This doesn't mean that all questions are bad, it just means that there's a time and a place. Click on the link below to read the full article over at Remodeler's Advantage.