Pittsburgh, PA

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All Screwed Up

A year ago, Pat Nicholson, owner of Deckmasters, a Pittsburgh-based deck building franchise with eight branches, called his treated wood supplier and the manufacturer of the fasteners his company uses into a meeting. There, the contractor dumped a bucket of rusted and corroded wood screws onto the table and demanded to know what the manufacturer intended to do about the problem of fastener degradation. When the assurances he was seeking were not forthcoming, Nicholson switched fastener suppliers. He's since changed fastener lines several more times. More

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