Austin-Round Rock, TX

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Share the Wealth

Four years ago, Bill Frazier, owner of Austin Gutterman, introduced a profit-sharing program at his Texas gutter and gutter protection company. Here's how it works: More

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Repeat After Mecbtardcfwwbueawrytyd

While it may take weeks to close a first sale, repeat business often can be wrapped up in a day, because the customer's already sold on your quality and value. Cultivating repeat customers is smart business, says Austin, Texas-based customer loyalty expert Jill Griffin, who consults for corporations such as Microsoft and Sprint. At many businesses, she says, roughly 80% of a company's revenue is generated by 20% of its clientele. More

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